1. What is Telaxit?

Telaxit is a T-shirt store that allows users to design and sell custom T-shirts. We handle all aspects of production and delivery.

2. What payment methods do you accept?

We accept the following payment methods:

  • Credit Cards: Visa, MasterCard, American Express, Discover.
  • Debit Cards: Debit cards with the Visa or MasterCard logo.
  • PayPal: For a secure and efficient payment process.

3. How do I pay using PayPal?

  • Choose PayPal at checkout.
  • You will be redirected to the PayPal website.
  • Log in with your PayPal credentials or create a new account.
  • Confirm your payment.
  • You will be redirected back to our website to complete your order.

4. What currency are transactions processed in?

All transactions are processed in USD.

5. How long does it take to process and ship my order?

  • Production Time: 2-3 business days.
  • Shipping Time within the USA: 5-9 business days.

6. How much does shipping cost?

Shipping within the USA costs $3.99.

7. Can I return or exchange my order?

  • Return Window: Returns are accepted within 14 days from the delivery date.
  • Item Condition: Only new, unopened products in their original packaging are eligible for return.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the product is defective.

8. What should I do if my order is defective or incorrect?

If there’s a manufacturing defect, the product is damaged in transit, or the incorrect product is delivered, contact us within 14 business days at [email protected] with photographic evidence of the issue. We will arrange for a reprint or refund.

9. How do I report intellectual property infringement?

If you believe your intellectual property rights have been infringed, please contact us at [email protected] with:

  • A signature of the authorized person.
  • The URL of the campaign in question.
  • Identification of the intellectual property claimed to be infringed.
  • Your contact information.
  • A statement of good faith belief and declaration under penalty of perjury.

10. What should I do if I believe my material was mistakenly identified as infringing?

Submit a counter-notice to [email protected] with:

  • Your signature.
  • Your contact details.
  • Identification of the material and its location prior to removal.
  • A sworn statement that the material was removed by mistake.
  • Your consent to the jurisdiction of a federal court.
  • Your agreement to accept service of process from the complainant.

11. What is your policy on repeat infringement?

Persistent infringement of intellectual property rights will lead to account termination. Telaxit tracks repeated violations and will suspend or terminate accounts accordingly.

12. How do I contact customer support?

You can contact our customer support team at [email protected]. Our support hours are Monday to Friday, 8 AM to 9 PM (EST).

If you have any further questions, please don’t hesitate to contact us at [email protected].